About

Kathy Knight is an experienced administrative professional with a strong background in customer service, call center operations, and office management. Originally from North Royalton, Ohio, Kathy has developed a keen ability to perform in fast-paced environments, handling high volumes of calls and managing various administrative tasks with efficiency.

Kathy is passionate about delivering excellent service, whether coordinating with healthcare providers, assisting senior communities, or supporting customer inquiries. She is well-versed in using various systems like EPIC, Microsoft Office, and Salesforce, which have been integral to her success in previous roles.

Degree

Kathy earned her associate’s degree from Everett Community College, Everett, WA.

Education

She is also certified in CPR, Food Handling, and holds Series 7 and Series 63 licenses, reflecting her diverse skill set in both administrative and customer service capacities.

Experience

Kathy’s professional experience includes roles as an Office Manager at My Caring Plan, where she updated information and handled payroll, a CSR at Bath & Body Works, and a Patient Access Liaison at MetroHealth Hospital. Her earlier experience includes working as a CSR Reservation Specialist at Marriott Worldwide, where she made reservations and provided customer support.